Returning Items

You may return most items in a new and unused condition and wherever possible in the original packaging. This service is available on most BabyNation products.

If you are returning an item, please email us through the form found in the “Contact Us” section of our website, stating your order number and reason for the return.

Exceptions to the returns policy

No refunds or exchanges can be given on items made to your specification (made to order items). For hygiene reasons, items cannot be returned if unwrapped or unsealed unless faulty.

Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refunds

Refunds will be credited to the card / payment method used on the original order. We will not credit any other accounts or cards. Cards are credited with the value of goods returned. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

BabyNation reserves the right to amend these terms and conditions. Your statutory rights are not affected.

Ways to pay for purchases

BabyNation utilises PayPal for its payment solution. Paypal can be used with or without a PayPal account. PayPal accepts all major credit cards as well as debit cards. BabyNation does not have access to any customer payment information.

Personalised and Made To Order Items

Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions.

If your order is faulty, please email us through the form found in the “Contact Us” section of our website, stating your order number and reason for the return.

Customer Reviews And Ratings Of Products

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by BabyNation (the “CRR Service”). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to BabyNation, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.
  • For any content that you submit, you grant BabyNation a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
  • All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.
  • We do not guarantee that you will have any recourse through BabyNation to edit or delete any content you have submitted.
  • Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason.
  • You acknowledge that you, not BabyNation, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of BabyNation, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that BabyNation, solely, may use your email address to contact you about the status of your review and other administrative purposes.

General

Prices

UK – The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.

Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties labels may vary from those shown.

Colour of reproduction

BabyNation take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Changes

If any of this information changes we will tell you by updating the terms and conditions at BabyNation.co.uk/terms.

Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.